We make exchanges only for defective products, and accept returns for store credit. Store credit can then be used on your next order.
A 25% restocking fee plus 3% administrative fee will apply for returns.
All return requests have to be done within 5 working days from date of delivery and sent back to us within 3 working days after an email on the return/exchange approval has been sent. Requests for exchanges and returns thereafter will strictly not be entertained.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging(s).
Several types of goods are exempt from being returned. Perishable goods such as supplement pills, creams, single-used items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Do kindly seek our confirmation prior to returning your order. For all order returns, you will be required to mail the items back to our warehouse – address will be provided via email upon confirmation of your request.
Once your return is received and inspected, we will notify you of the approval or rejection of your request. A store credit discount code (strictly non-extensible) with 90 days validity will be issued upon approval.
Store credit discount code can only be used once, not applicable for another return and exchange, or with any further discounts.
Shipping charges are not eligible for credit.
Only regular priced items may be returned. Sale items cannot be returned or exchanged.
We only replace items that are defective or damaged. We reserve the right to ascertain if the good is damaged. Damage due to deliberate or careless mishandling, damage due to accidents, and cases of fair wear and tear (such as tarnishing) are not eligible for replacement.
Photographic evidence and description of the defect must be emailed to firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. A return in shipping cost will not be applicable for store credit.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Examples of unacceptable reasons include, but are not limited to:
1. I change my mind. I don’t want / need it anymore.
2. I don’t like the colour / style / quality.
3. I ordered the wrong size.
4. It does not look as good on me as in pictured.
This item will be ordered immediately when you complete the payment. It will take a little longer than ready stock products to be sent.