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DELIVERY & SHIPPING INFORMATION

 

  1. DELIVERY & SHIPPING INFORMATION

Thank you for visiting and shopping at www.aestheticinsiders.com . The following are our terms and conditions which constitute our delivery and shipping policy.

  • All orders placed from Monday to Friday (excluding public holidays) will be processed within 2 business days upon confirmation of payment. Orders will not be processed, shipped nor delivered on weekends and public holidays. We are not able to deliver to PO boxes, military, naval and restricted areas, as well as Jurong Island.
    • For Express shipping in Singapore and Malaysia, your item will be delivered to you in approximately 5 to 7 business days.
    • For Standard shipping in Singapore and Malaysia, your item will be delivered to you in approximately 8 to 10 business days.

For Singapore deliveries, delivery will take place on weekdays between 10am-6pm. We recommend providing an address where you will be present between this time to receive your order.

  • For items on which we are experiencing a high volume of orders, delivery of your items may be delayed by a few working days, and additional working days may be needed for the transit of your item. If there are significant delays in the delivery of your order, we will get in touch with you either through the phone number or email address that you have provided during your registration or order transaction.
  • If an order is not in stock in our warehouse, you can choose Backorder. Your item will be delivered to you in approximately 2 to 3 weeks. Express shipping for this is not available therefore please choose Standard shipping.
    • Delivery and shipping charges will be calculated and displayed at the checkout page.
    • Upon the completion of the checkout of your order, you will receive an order confirmation email.
    • For orders above SGD500, tracking information will be provided.

International Delivery Policy

We ship internationally to other countries. Please contact us to get a customized delivery quote and estimated date of delivery for your shipping address.
 

  1. DUTIES, TARIFFS & TAXES

Aesthetic Insiders is not liable for any custom duties, tariffs or taxes, if any, as charged under the destination country’s governing laws for custom clearance.

  1. DAMAGES

Aesthetic Insiders is not liable for any damage or loss that may occur during delivery. If the product(s) are damaged or have any other problems, please notify us and provide us with any and all additional information within 2 business days of receipt of product. Read our Returns & Exchange policy for more information

  1. RETURN & EXCHANGE POLICY

Our Return & Exchange Policy provides a detailed breakdown on the terms and conditions for returns and exchanges.

 

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