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FAQ

How do I buy a Gift Card?

Our Gift Cards are customizable for any value above $20, in denominations of 10. Please visit our Gift Card section to view our Gift Card options.

 

Am I allowed to use multiple Gift Cards in one purchase?

Yes, you may, provided the Gift Cards are still valid.

 

How do I cancel my Orders?

For cancellation of orders, please inform us at info@aestheticinsiders.com to check if your payment has been shipped. For orders that have been shipped, cancellation will not be available.

 

Is there a penalty fee for cancellation of order?

For orders that have not been shipped, an admin fee of 15% of total transaction value will be charged for cancellation of orders.

 

How long does it take for my order to arrive after payment is made?

Delivery time varies across all products and locations. Delivery depends on the shipping address and mode of delivery. Information will be displayed at checkout.

 

For Singapore and Malaysia orders, Express shipping will take place within 2-3 days and 5-7 for Standard shipping.

 

For Backorder items, your order will be shipped to you within 3 weeks. Please choose Standard shipping upon checkout.

 

For orders outside Singapore and Malaysia, please drop us an enquiry for further details.

 

How do I make payment through PayPal?

You may select PayPal option at checkout and proceed to make payment immediately via the PayPal pop-up page to secure your order.

 

What are the payment methods available?

We accept debit/credit card payment, FAST/bank transfer (SG only), and PayPal.

 

How long does it take for Aesthetic Insiders Support to get back to me?

Our Customer Service Representative will attend to your enquiry within 1-2 business days.

 

How do I send back my wrong/damaged order to Aesthetic Insiders?

Please see Returns and Exchanges section for any wrong/damaged order.

 

 

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